PAIA MANUAL
(Promotion of Access to Information Act, 2 of 2000)
Journey Recovery & Wellness Centre
Last Updated: 21 March 2026
1. Introduction
This manual is prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA).
The purpose of this manual is to:
- Inform requesters of the types of records held by Journey Recovery & Wellness Centre
- Explain how to request access to those records
- Outline the process for accessing personal and other information
This manual is available on our website and upon request.
2. Company Details
Organisation Name: Journey Recovery & Wellness Centre
Location: Ballito, KwaZulu-Natal, South Africa
Contact Details:
- Email: admin@journeycentre.co.za
- Telephone: +27 79 465 4556
- Physical Address:
Revive Medical Centre
16 Douglas Crowe Drive
Ballito, 4399
KZN, South Africa
3. Information Officer
In terms of POPIA and PAIA, the Information Officer is responsible for ensuring compliance.
Information Officer:
Yonit Blumenthal
Contact Details:
- Email: yonit@journeycentre.co.za
- Telephone: +27 79 465 4556
4. Guide to PAIA (Information Regulator)
A guide on how to use PAIA is available from:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
This guide explains how to:
- Submit a request for access to records
- Understand your rights under PAIA
- Lodge complaints
5. Records Available Without a Formal Request
Certain information may be available without the need to submit a formal PAIA request, including:
- Website content
- Marketing and promotional material
- General service information
- Contact details
6. Records Held by the Organisation
6.1 Administration Records
- Company registration documents
- Internal policies and procedures
- Operational documents
6.2 Client Records (Confidential)
- Intake and admission forms
- Treatment records
- Medical and psychological information
- Progress notes and reports
- Discharge summaries
Access to these records is strictly controlled and subject to confidentiality and legal requirements.
6.3 Financial Records
- Invoices
- Payment records
- Billing and account information
6.4 Human Resources Records
- Employee records
- Contracts of employment
- Training records
6.5 Website and IT Records
- Website usage data
- Cookies and analytics
- Electronic communications
7. Processing of Personal Information (POPIA)
Journey Recovery & Wellness Centre processes personal information in accordance with the Protection of Personal Information Act (POPIA).
Categories of Data Subjects:
- Clients and prospective clients
- Families and next of kin
- Employees
- Service providers
- Website users
Purpose of Processing:
- Providing treatment and recovery services
- Communication and administration
- Legal and regulatory compliance
- Business operations
Recipients of Personal Information:
- Medical professionals
- Medical aid providers
- Regulatory authorities
- Service providers
8. Request Procedure (How to Request Access)
To request access to records, the requester must:
- Complete a PAIA Request Form (Form 2)
- Submit the form to the Information Officer
- Provide sufficient detail to identify the record
- Pay the prescribed request fee (if applicable)
Requests can be submitted via email or in writing.
9. Fees
A requester may be required to pay:
- A request fee
- Access fees (for searching, copying, or reproducing records)
Fees are prescribed by PAIA regulations.
10. Grounds for Refusal of Access
Access to records may be refused where:
- It involves confidential medical information
- It would violate another person’s privacy
- It includes commercially sensitive information
- It is protected by legal privilege
11. Remedies Available to Requesters
If a request is denied, the requester may:
- Lodge an internal appeal (where applicable)
- Submit a complaint to the Information Regulator
- Approach a court of law
12. Availability of the Manual
This manual is available:
- On the Journey Recovery & Wellness Centre website
- Upon request via email