PRIVACY POLICY
Last Updated: 21 March 2026
1. Introduction
Journey Recovery & Wellness Centre (“Journey”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of our clients, prospective clients, families, partners, and website users.
This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African laws.
By accessing our website or providing us with your personal information, you consent to the practices described in this policy.
2. Responsible Party
The responsible party for processing your personal information is:
Journey Recovery & Wellness Centre
Ballito, KwaZulu-Natal
South Africa
For privacy-related queries, please contact:
Email: yonit@journeycentre.co.za
Telephone: +27 79 465 4556
3. What Personal Information We Collect
We may collect and process the following personal information:
3.1 Identification Information
- Full name
- Identity number or passport number
- Date of birth
- Gender
3.2 Contact Information
- Email address
- Telephone number
- Physical address
3.3 Medical and Health Information
In certain circumstances, we may collect health-related information required for admission or treatment services, including:
- Addiction history
- Medical history
- Medication information
- Emergency contact details
This information is treated as special personal information and handled with enhanced confidentiality.
3.4 Financial Information
- Billing information
- Payment details
- Medical aid information (where applicable)
3.5 Website Usage Information
We may collect information automatically when you use our website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and website analytics data
4. How We Collect Personal Information
We collect personal information through:
- Contact forms on our website
- Email correspondence
- Telephone enquiries
- Admission forms
- Medical or intake assessments
- Referrals from professionals
- Cookies and website analytics tools
5. Purpose for Collecting Personal Information
Your personal information may be used for the following purposes:
- Assessing suitability for treatment programmes
- Providing addiction recovery and wellness services
- Communicating with clients and families
- Managing admissions and treatment processes
- Billing and administrative purposes
- Improving our services and website functionality
- Complying with legal or regulatory requirements
6. Legal Basis for Processing Information
We process personal information where:
- You have given consent
- It is necessary to provide treatment services
- It is required by law
- It protects the legitimate interests of the data subject or the organisation
7. Sharing of Personal Information
Your personal information may be shared with:
- Medical professionals involved in treatment
- Referring healthcare practitioners
- Medical aid providers
- Service providers who assist us in operating our business
- Legal or regulatory authorities where required by law
We will never sell your personal information.
All third parties who process information on our behalf are required to protect your information.
8. Storage and Security of Personal Information
We take reasonable technical and organisational measures to protect personal information against:
- Loss
- Unauthorised access
- Disclosure
- Alteration
- Destruction
These measures include secure servers, restricted access controls, and confidentiality obligations.
9. Retention of Personal Information
Personal information will be retained only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
10. Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you
- Request correction or updating of your information
- Object to processing in certain circumstances
- Withdraw consent where processing is based on consent
- Request deletion of your personal information where legally permissible
Requests may be submitted to the contact details listed above.
11. Complaints
If you believe your personal information has been processed unlawfully, you may lodge a complaint with:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
12. Cookies
Our website may use cookies to enhance your browsing experience and analyse website traffic.
You may disable cookies in your browser settings; however, this may affect website functionality.
13. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised “Last Updated” date.